Shipping & Delivery

Orders placed on La Maison du Parfum are prepared and shipped from our warehouse, in partnership with Global Horizon Group for the logistics.
Deliveries are mainly handled by Colissimo , Chronopost and FedEx , depending on the destination area and the mode (standard or express) selected.

Order preparation

The delivery times quoted are after the order has been shipped .
Preparation time depends on the time the order is validated:

Order time Preparation/Shipping Day
Orders must be validated before 12pm (Monday to Friday) Same-day shipping (business days)
Order validated after 12pm (Monday to Friday) Shipping the next business day
Order validated on weekends or public holidays Ships next business day


Once the package is handed over to the carrier, delivery times depend on the delivery area , the carrier and the shipping method chosen (standard or express).

Delivery areas, costs, free shipping & indicative delivery times

La Maison du Parfum delivers to France and several European countries, with standard and express delivery options where available.

For each zone, the table below indicates:

  • the countries concerned,
  • the carrier used,
  • delivery charges applied below the threshold,
  • the amount from which delivery is free or reduced,
  • the indicative delivery times generally observed after dispatch.
France Zone
Area Countries concerned Delivery method Carrier Delivery costs Free/reduced delivery Estimated delivery times*
France Metropolitan France Standard Colissimo €10 including VAT for all orders under €100 Free for all orders ≥ €100 Generally 2 to 5 business days
France Metropolitan France Express Chronopost €15 including VAT for all orders under €200 €10 incl. VAT for all orders ≥ €200 Generally 1 to 2 business days

Zone BE / DE / NL / LU
Area Countries concerned Delivery method Carrier Delivery costs Free/reduced delivery Estimated delivery times*
BE / DE / NL / LU Belgium, Germany, Netherlands, Luxembourg Standard Chronopost €15 including VAT for all orders under €150 Free for all orders ≥ €150 Generally 3 to 6 business days
BE / DE / NL / LU Belgium, Germany, Netherlands, Luxembourg Express FedEx €20 including VAT for all orders under €250 €15 including VAT for all orders ≥ €250 Generally 1 to 3 business days

Extended Europe Zone
Area Countries concerned Delivery method Carrier Delivery costs Free/reduced delivery Estimated delivery times*
Enlarged Europe Austria, Czech Republic, Denmark, Estonia, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Slovakia, Slovenia, Spain Standard FedEx Regional €20 including VAT for all orders under €200 Free for all orders ≥ €200 Generally 4 to 8 business days
Enlarged Europe Austria, Czech Republic, Denmark, Estonia, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Slovakia, Slovenia, Spain Express FedEx Priority €25 including VAT for all orders under €300 €20 including VAT for all orders ≥ €300 Generally 1 to 3 business days

Extended Europe Zone
Area Countries concerned Delivery method Carrier Delivery costs Free/reduced delivery Estimated delivery times*
Extended Europe Bulgaria, Croatia, Cyprus, Finland, Greece, Malta, Romania, Sweden Standard FedEx Regional €25 including VAT for all orders under €250 Free for all orders ≥ €250 Generally 4 to 9 business days
Extended Europe Bulgaria, Croatia, Cyprus, Finland, Greece, Malta, Romania, Sweden Express FedEx Priority €30 including VAT for all orders under €350 €20 incl. VAT for all orders ≥ €350 Generally 2 to 4 business days


*Delivery times are given as an indication by the carriers and may vary depending on periods of high activity (holidays, sales, promotions), transport conditions or possible logistical unforeseen events.

Package tracking & delivery issues

As soon as your order is shipped, you will be given a tracking number to follow the progress of your package on the carrier's website (Colissimo, Chronopost or FedEx, depending on the method chosen).

If the package is visibly damaged upon delivery, it is recommended that you:

  • to refuse the package or to make specific reservations to the delivery person,
  • then contact our customer service as soon as possible, attaching photos of the package and its contents.

This allows us to open a case with the carrier and find the best solution (reshipment, partial refund or other, depending on the case).

Customs, taxes & import fees

For deliveries to countries outside the European Union (if this option is available on the Site), the order may be subject to:

  • customs duties,
  • local taxes,
  • import fees upon arrival of the package.

These amounts, where they exist, are not included in the price paid on the Site and remain the responsibility of the recipient .
It is advisable to check with the relevant authorities or customs services of the country of delivery before placing an order.