FAQ

The House of Perfume: vision and concept

What is La Maison du Parfum?

La Maison du Parfum is a space dedicated to niche, auteur, and distinctive perfumery. We select creations for their quality, identity, and olfactory construction, with an approach centered on the discovery and understanding of perfume.

What is your vision of perfume?

We consider perfume to be a language. Beyond emotion, it is the result of expertise, a selection of raw materials, and creative intention. Our mission is to help everyone better understand what they wear, through an approach that is both sensory and educational.

How is your approach different?

We go beyond simply selling:

  • exploration formats (2 ml and 10 ml),
  • raw materials offered with the large-format perfumes,
  • sale of raw materials individually and in kits
  • Educational content to accompany the discovery.

Payment

What payment methods do you accept?

La Maison du Parfum accepts all major secure payment methods, including credit cards (Visa, Mastercard, etc.) and payment solutions offered directly by Shopify. Available options may vary depending on your country.

Is the payment secure?

Yes. All payments made on La Maison du Parfum are completely secure . Transactions are processed via Shopify Payments, guaranteeing the protection of your banking and personal data.

Can I pay in installments?

Depending on your country and payment method, some installment payment options may be offered when placing your order. These options are indicated directly at the time of payment when available.

Has my order been validated?

Once payment is processed, you will receive a confirmation email summarizing your order. If you do not receive it, please check your spam folder or contact our customer service .

Delivery

What are the delivery times?

Orders are prepared with care and shipped as quickly as possible. Delivery times may vary depending on the destination, the carrier, and the time of year. An estimated delivery time is indicated below each product (this is only an estimate ).

Do you ship internationally?

Yes. La Maison du Parfum offers delivery to several countries. Delivery costs and associated delivery times are calculated automatically and displayed before you confirm your order. You can also consult our Shipping & Delivery section.

How can I track my order?

As soon as your order is shipped, you will receive a tracking email with a tracking number, allowing you to follow your package's progress in real time. We also offer the option to track your order via our dedicated page .

What should I do if my package arrives damaged?

If your package arrives damaged, please contact us promptly via the Contact page. We will do everything we can to find a suitable solution.

Offers and benefits

Do you offer sample and discovery sizes?

Yes. For each fragrance, La Maison du Parfum offers:

These formats are available while stocks last and allow you to discover a fragrance before purchasing a larger format.

Do you offer samples with orders?

Yes. For any order of €150 or more , we offer 2 samples , subject to availability . These samples are carefully selected to enhance your discovery experience.

Why do you offer a raw material with each large-format perfume?

For every full-size perfume purchased, we offer a sample of the raw material used in its formulation. This thoughtful touch allows the customer to discover an isolated ingredient and gain a better understanding of the perfume's olfactory structure.

Raw materials and kits

Do you sell raw materials individually?

Yes. La Maison du Parfum offers raw materials individually , in 2ml bottles , diluted and ready to be smelled. They allow you to explore the key components of contemporary perfumery.

Do you offer raw material kits?

Yes. We also offer raw material kits , organized by theme (woods, musks, modern molecules, olfactory families, etc.), designed for a progressive and structured discovery.

Returns and claims

Can I return a perfume?

For hygiene and safety reasons, opened or used perfumes cannot be returned. We recommend trying the 2ml or 10ml sizes to discover a fragrance before purchasing a full-size bottle.

What should I do if there's a problem with my order?

In case of a preparation error, missing product, or any problem upon receipt, our customer service team is here to help. Please contact us via the Contact page, specifying your order number.

Services offered

Do you offer assistance in choosing a perfume?

We provide detailed descriptions and an educational approach to guide each discovery. Thanks to our exploration formats, raw materials, and online olfactory consultation service , we offer personalized support to each customer, allowing them to discover fragrances at their own pace and with complete confidence.

Who is La Maison du Parfum aimed at?

The House of Perfume caters to:

  • for curious perfume lovers,
  • for niche perfume enthusiasts,
  • to anyone wishing to understand what they are wearing.

No prior knowledge is necessary.

How can I contact you?

You can contact us via the Contact page of the website. We are committed to responding clearly, personally, and promptly.